FAQ

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  • Are you a manufacturer or a trading company?

    We are a professional manufacturer with over 20 years of experience in the [Valve Industry] . Our in-house production base and R&D team in Yuhuan, Zhejiang, China, allow us to maintain effective management over product quality, production processes, and cost, enabling us to provide competitive products to our clients.

  • How do you ensure your product quality?

    We operate a stringent quality management system with monitoring throughout the entire production process, from raw materials to finished goods. Our facility is ISO 9001 certified, and our products are designed to comply with international standards such as CE and RoHS. Relevant certifications are available for your review.

  • Can we visit your factory?

    Certainly! We warmly welcome potential customers and partners to visit our factory on‑site. Please make an appointment with us in advance so that we can arrange professional reception staff and technical briefings for you.

  • Do you offer custom-made products according to our requirements?

    Yes, definitely. OEM and ODM services are one of our core competencies. Please provide us with your detailed specifications, drawings, or samples. Our engineering team will evaluate them and provide you with a professional solution and quotation.

  • What is your Minimum Order Quantity (MOQ)?

    For standard products, our  MOQ is typically 500 units. For customized orders, the MOQ depends on the specific processes and requirements. Please contact us to discuss your best needs, and we will try our best  to accommodate them.

  • Do you provide free samples?

    Samples are available, but they require a sample fee and shipping cost. The sample fee will be refunded to you or deducted from your formal order amount We are confident that the quality of our samples will speak for themselves.

  • Is the price inclusive of all charges?

    The reference prices on our website are typically unit prices based on EXW or FOB terms. The final quotation will be based on your order quantity, packaging requirements, destination, and chosen trade terms. We will provide you with a clear and detailed proforma invoice (PI).

  • What payment methods do you accept?

    We support multiple secure payment methods, including T/T (Bank Transfer), L/C (Letter of Credit), and PayPal (for small amounts). Specific terms will be clarified in the proforma invoice and contract.

  • What is your lead time?

    For in-stock items, we can ship within 7 days. For regular orders, the typical production lead time is 15-30 days. The exact lead time depends on the order quantity and product complexity. We will confirm the exact delivery date with you before order confirmation.

  • Can you handle the shipping and customs clearance?

    Yes, we can. With extensive experience in international trade, we can offer DAP, DDP, and other terms. We can act as your capable partner to arrange door-to-door shipping and handle destination customs clearance through our reliable freight forwarder .

  • What is your warranty policy?

    We provide a 12 -month warranty for all our products. During the warranty period, any quality issues caused by raw materials or workmanship will be repaired or replaced free of charge. We are committed to providing you with long-term technical support.

  • Do you provide operation training or installation guidance?

    Yes. We can provide detailed user manuals, installation videos, and online technical guidance. For large orders, we can also dispatch engineers to your site for technical support (terms to be negotiated separately).